Privacy Policy

Britton Real Estate (Aust) Pty Ltd

Britton Real Estate Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Postal address
• Identification details (where required)
• Financial or tenancy-related information
• Property preferences (buying, selling, renting)
• Feedback and enquiry details
• Any other information you provide to us

2. How We Collect Your Information

We collect personal information in a variety of ways, including when you:

• Attend open inspections or register via sign-in forms or QR codes
• Make an enquiry about a property
• Engage us to sell, lease, or manage a property
• Submit forms through our website
• Communicate with us via phone, email, or social media
• Apply for a rental property

3. Why We Collect Your Information

We collect, hold, use, and disclose your personal information for purposes including:

• Providing real estate services (sales, leasing, and property management)
• Responding to enquiries and providing property information
• Managing open inspections and buyer/tenant enquiries
• Marketing properties and services
• Communicating with vendors, landlords, buyers, and tenants
• Complying with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners (vendors/landlords)
• Prospective buyers or tenants (where relevant)
• Our employees, contractors, and agents
• Service providers (e.g. CRM systems, marketing platforms, IT providers)
• Financial institutions, solicitors, and other professional advisers
• Government and regulatory authorities where required by law

We do not sell your personal information to third parties.

5. Marketing Communications

We may use your personal information to:

• Send property alerts and updates
• Provide market insights and relevant opportunities

You can opt out at any time by:

• Clicking “unsubscribe” in our emails
• Contacting us directly

6. Overseas Disclosure

Some of our service providers (such as CRM systems, cloud storage, or email marketing platforms) may be located overseas.

As a result, your personal information may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure these providers handle your information in accordance with Australian privacy laws.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• Secure digital systems
• Restricted staff access
• Data protection and security measures

8. Access and Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

9. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you can contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations

11. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and track website performance.

You can control cookie settings through your browser.

12. Contact Us

If you have any questions, requests, or complaints, please contact:

Britton Real Estate (Aust) Pty Ltd
📧 info@brittonrealestate.com.au
📍 Sydney, NSW, Australia

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.